Voilou, pour faire une vidéo sur microgaming, BRS m’a envoyé 800$ sur mon compte neteller…le sien est en $ le mien en €…
Nous avons donc eu le calcul suivant : 800$=565.20€ + 10.74€ de frais…
Jusqu’ici rien de bien méchant… si j’ai l’esprit un peu mathématique, j’en déduis que 575.94€ = 800$. je pense que tout le monde est d’accord.
Or, si je fais le calcul, je trouve 760$ !!! y’a quand meme 40$ qui ont disparus lol !!
J’ai donc contacter le live chat de neteller… voici le copié collé de notre longue discussion…:S
Manolo: Bonjour. Mon nom est Manolo. En quoi puis-je vous être utile?
yohann aube: bonsoir
yohann aube: voila j’ai un soucis
yohann aube: lors d’un transfert d’un compte vers mon compte
yohann aube: neteller ne respecte pas la devise en vigueur
Manolo: Unfortunately, I can only assist you in English because I do not speak your language. Our system automatically sends the greeting in your language. Would you like me to assist you English?
yohann aube: entre euros et dollar
yohann aube: well
yohann aube: no problem
Manolo: May I have your 12-digit NETELLER Account ID please?
Manolo: Thank you.
Manolo: How may I assist you today?
yohann aube: well
yohann aube: i got a problem
yohann aube: neteller doesnt’ respect the balance between dollar and euros
yohann aube: when I make a trasfert between someone to me
Manolo: Yes, there is a conversion fee, which is 2.5%
yohann aube: they says tahjt the conversion is 1.9%
yohann aube: anyway, that’s not the problem
yohann aube: my problem is that for example
yohann aube: I’ve received a transfert from boris carmes yesterday
Manolo: There is a 1.9% fee for Peer-2-Peer transfers.
yohann aube: the tranfert sum was 800$
yohann aube: and in euros I got 565.20$ + 10.74€ fee
Manolo: Please hold for one moment while I look into this for you.
yohann aube: well, if I add up 565€+10e = 575€ = it makes 776$ and not 800
yohann aube: so I wanna know where are the 24$
yohann aube: missing
yohann aube: ty 
Manolo: Remember that there is a 1.9% fee for a Peer-2-Peer Transfer, and a 2.5% fee for Exchange rate.
yohann aube: yop I know ;)=
yohann aube: but In my calcul, the fees makes 10.74€
Manolo: Here is a rough estimate of our exchange rate for that day: $800.00 United States Dollars X 0.7065 = €565.20 Euros
On Jan 11, 2009 5:11 PM.
yohann aube: how that could be possible?
Manolo: We receive our exchange rate from several bank accounts worldwide in order to ensure its accuracy.
yohann aube: I have calcultaed the exchange rate on XE
yohann aube: the best exchange calcultor on the net
Manolo: Yes, but that is an online exchange calculator.
yohann aube: so?
Manolo: We are receiving our exchange rate from several banks worldwide.
Manolo: And please remember that exchange rates fluctuate constantly.
yohann aube: true
yohann aube: but 24$, it seems very strange
yohann aube: ok anyway
yohann aube: tell me now
yohann aube: why when I did a cash in to mamamia one sec after
yohann aube: the exchange rate
yohann aube: was very different than your one?
Manolo: The exchange rate should not have been different.
Manolo: And remember that there are no fees for transferring funds to an online merchant.
yohann aube: I know, but wait
Manolo: Are you still there?
Manolo: Sir, I cannot wait for longer than 3 minutes, due to demand for assistance.
yohann aube: the exchange rate cannot move in one second to 1.34 to 1.50
Manolo: It has not. I have informed you of the reasons as to why there seems to be money missing.
yohann aube: ok so now
yohann aube: explain me why
yohann aube: the exchange rate has moved few seconds after…
yohann aube: as if it moved to help neteller
yohann aube: I odn’t trust you
Manolo: I have told you that the exchange rate has not change a few seconds after. The money that is « missing » is the money that was deducted 1.9% for a Peer-2-Peer transfer.
yohann aube: nooooo
yohann aube: lol
yohann aube: listen to me please lol
yohann aube: if yu add up 565
yohann aube: +10€ feee
yohann aube: it goes to make 776$ and not 800 !
yohann aube: so you said that with your exchange rate, 800$ makes 565€ ok
Manolo: Yes, minus the 10.74 EUR fee, that makes the amount you received.
yohann aube: but I have deposit 1 min after on a website, and 565 didn’t make 800$ but less
Manolo: That is because you deposited €553.23
yohann aube: ok so for you
yohann aube: with 553e how many dolalrs i should receive?
Manolo: €553.23 Euros X 1.3195 = $730.00 United States Dollars
On Jan 11, 2009 5:27 PM.
yohann aube: ok
Manolo: As you can see, there has been no « random » fluctuation.
yohann aube: true
Manolo: It is simply the fees that change it.
Manolo: Is there anything else I can assist you with?
yohann aube: well
yohann aube: hmmmm
yohann aube: and 576€ shouild make 800$ so?
Manolo: On which day?
yohann aube: yesterdau
Manolo: $800.00 United States Dollars X 0.7065 = €565.20 Euros
On Jan 11, 2009 5:27 PM.
yohann aube: nonono
yohann aube: if its at the same time
yohann aube: there no random fluctuations
yohann aube: so wer can do 576 - 1.3195 no?
yohann aube: do you follow me.?
Manolo: Sir, I have just explained to you with details as to where your funds have gone, and you agreed with the results.
yohann aube: nono
yohann aube: i never agreed lol
yohann aube: stop thinking that I’m a spastic
yohann aube: lol
yohann aube: One question
yohann aube: Do you agree that we can do 576€ *1.3195 cause thers no random fluctuatioins?
Manolo: I’m sorry, I do not understand your question.
yohann aube: yu aid that
yohann aube: said
yohann aube: 800$ = 565€ +11€ fee
yohann aube: right?N
Manolo: That is correct.
yohann aube: so we can do the inverse
yohann aube: so (565 +11 ) * 1.3195 = ?
yohann aube: right?
Manolo: €576.00 Euros X 1.3195 = $760.05 United States Dollars
On Jan 11, 2009 5:27 PM.
yohann aube: ok
yohann aube: great
yohann aube: so where are the 40$ ???
yohann aube: sorry but I don’t understand where are the 40$ missing???
Manolo: Each time there is a conversion there is a fee added to the conversion, I have already explain this to you sir. As you can see, the exchange rate has remained the same.
Manolo: Unfortunately, if you do not have any other questions that are not regard these issues that I have already explained, I will have to terminate this chat, since there is high demand for assistance.
yohann aube: so 40$ of fees
yohann aube: ?
Manolo: Is there anything else I can assist you with?
Manolo: Yes, that 40 difference is caused by fees and exchange rate.
yohann aube: ok, the 10€ are fees
yohann aube: neteller takes 1.9ù of fees on each transfert
yohann aube: but that’s it no?
yohann aube: I don’t understand where there are other fees !
Manolo: Sir, if you scroll up, you can find detailed information on which are fees are, and to which kinds of transfers they apply to.
yohann aube: but 40$ its 5% of fees on 800$
Manolo: Since you have not asked me any questions about another problem you may have that is not related to our exchange rate, I will now terminate this chat.
yohann aube: yu never told me about 5% fee somewhere
Manolo: Thank you for using NETELLER Live Chat. We appreciate your business and look forward to assisting you again. Bye for now.
yohann aube: wtf
yohann aube: are you jocking.??
yohann aube: I pay for your service
yohann aube: your pretty bad services
Manolo s’est déconnecté.
Donc en gros de ce que j’ai compris de cette personne qui m’a carrément raccroché au nez…c’est qu’il y a 1.9% de taxes lorsque l’on fait un transfert de poste a poste…et 2.5 lorsque ca vient d’un site marchand…
Ok masi is on reprend le calcul du début avec les 565.20 + 10.74, les 10.74 sont deja les taxes prises… taxes de 5% deja… pouruqoi 5% donc???
Et en plus on perd avec BRS 40$, mais ils sortent d’ou ces 40$???
Si quelqu’un a des explications, car la je pige rien du tout… et j’ai eu le meme soucis lorsque j’ai fais un cash out avec party poker, il manquait un bonne vingtaine de dollars…
donc neteller = vilain ou pas?
