Impossible d'ouvrir HM 1

Logiciel de Poker Holdem Manager
1

Salut tout le monde. Voila, ca fait plusieurs mois que je n’avais pas utilisé HM (pause poker), je l’ai mis a jour, j’ai tester via ma connexion smartphone, via mon modem classique, via aussi un hotspot. J’ai désactiver tout les atv et firewall, mais impossible d’acceder a HM.
J’obtient le message suivant :

2

This is usually a firewall or windows update issue.

Which Operating System, Firewall, and Anti-Virus are you using?

Please try all the following steps - FAQ - Hold'em Manager (HM1) Poker Tracking Software :: Can't Connect / Failed to Start PostgreSQL

3

I have not firewall and i have not anti virus.
I use windows seven.

4

[quote=« aouny, post:532934 »]I have not firewall and i have not anti virus.
I use windows seven.[/quote]

Did you try all of the steps in the FAQ link I gave? Those steps will usually lead you to a solution.

If you continue to have problems, Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Please let us know when you are available in GMT time for a teamviewer session - Greenwich Mean Time – GMT Time Zone

Please remember that we schedule a couple days in advance and need to fit into our schedules. So give us a few days’ range of times and notice.

Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the « Windows Update » feature Microsoft Windows Update

    • Make sure windows is fully updated until ‹ No New Important Updates are Found › (this may require multiple restarts and multiple ‹ check for updates ›), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
      2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
      3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
      4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue