Error report, dès le lancement du soft. [Résolu]

Logiciel de Poker Holdem Manager
1

Salut,

J’ai ça dès que je lance HM2 :

J’ai fais ce qui est demandé, j’ai aussi essayé en faisant une désinstallation complète avec Revo uninstaller mais ça n’a rien changé. Quand je clique sur see report details il ne passe rien. J’ai envoyé un mail mais moi et l’anglais ça fait 1.5.

2

If you continue to have problems, please reproduce the problem and attach your log.txt file - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com

3

[quote=“tenuo, post:491799”]Salut,

J’ai ça dès que je lance HM2 :

J’ai fais ce qui est demandé, j’ai aussi essayé en faisant une désinstallation complète avec Revo uninstaller mais ça n’a rien changé. Quand je clique sur see report details il ne passe rien. J’ai envoyé un mail mais moi et l’anglais ça fait 1.5.[/quote]

idem chez moi parce que j’ai mis HM2 en lancement automatique à l’ouverture de mon PC. Il suffit de fermer l’appli avec le bouton “don’t send” puis de la relancer et ça marche pour moi.

4

[quote=« HMSupport, post:491962 »]If you continue to have problems, please reproduce the problem and attach your log.txt file - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com[/quote]
Where do I send ?
I only have two log files : reg.log and scannerlog.txt. There is only one line in scannerlog and the last info in reg.log dated 30 August.

[quote=« tatianovska, post:491966 »][quote=« tenuo, post:491799 »]Salut,

idem chez moi parce que j’ai mis HM2 en lancement automatique à l’ouverture de mon PC. Il suffit de fermer l’appli avec le bouton « don’t send » puis de la relancer et ça marche pour moi.[/quote]

Le mien n’est pas en démarrage auto et ça ne change rien que je clique sur don’t send ou ailleurs mais merci pour ta réponse.

5

[quote=« tenuo, post:492189 »][quote=« HMSupport, post:491962 »]If you continue to have problems, please reproduce the problem and attach your log.txt file - Hold'Em Manager 2 FAQs - Poker Software :: How Do I Send a Log File to Holdem Manager Support?

Please zip and email the log, with a link to this thread and your forum name, to hm2support@holdemmanager.com[/quote]
Where do I send ?
I only have two log files : reg.log and scannerlog.txt. There is only one line in scannerlog and the last info in reg.log dated 30 August.

[/quote]

You need to send the file via email to hm2support@holdemmanager.com

If you can’t see it, turn off the windows option that is possibly hiding it. FAQ - Hold'em Manager (HM1) Poker Tracking Software :: How to See Hidden Files in Windows

If you continue to have problems finding that log.txt file:

Please delete everything EXCEPT FOR DATABASE, NoteCaddyDefinitions, and CONFIG in
Win7: C:\Users\username\AppData\Roaming\HoldemManager
XP: c:\documents and settings\username\application data\HoldemManager
Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?
Uninstall HM2 and then Reinstall HM2 - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

Hopefully the software will start properly now, or if it doesn’t start the log.txt file will hopefully be visible like it should be.

If none of that helps to find the log file to send:

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the « Windows Update » feature Microsoft Windows Update

    • Make sure windows is fully updated until ‹ No New Important Updates are Found › (this may require multiple restarts and multiple ‹ check for updates ›), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
      2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
      3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
      4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
6

You need to send the file via email to hm2support@holdemmanager.com

If you can’t see it, turn off the windows option that is possibly hiding it. FAQ - Hold'em Manager (HM1) Poker Tracking Software :: How to See Hidden Files in Windows

If you continue to have problems finding that log.txt file:

Please delete everything EXCEPT FOR DATABASE, NoteCaddyDefinitions, and CONFIG in
Win7: C:\Users\username\AppData\Roaming\HoldemManager
XP: c:\documents and settings\username\application data\HoldemManager
Showing hidden files: Hold'Em Manager 2 FAQs - Poker Software :: How are Hidden Files Viewed in Windows?
Uninstall HM2 and then Reinstall HM2 - http://www.holdemmanager.com/downloads/Holdem_Manager_2_Setup.exe

Hopefully the software will start properly now, or if it doesn’t start the log.txt file will hopefully be visible like it should be.

If none of that helps to find the log file to send:

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the « Windows Update » feature Microsoft Windows Update

    • Make sure windows is fully updated until ‹ No New Important Updates are Found › (this may require multiple restarts and multiple ‹ check for updates ›), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
      2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
      3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
      4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue
7

J’ai tout essayé mais rien ne fonctionne et je n’ai toujours pas le fichier log.txt qu’il faut. Pour Teamviewer le problème est que je suis nul en anglais et timide mais au pire je peux écrire.

I tried everything but nothing works and I still don’t need the file log.txt. Teamviewer for the problem is that I suck in English and shy but at worst I can write.

8

J’avais pas tout essayé, je ne voyais pas ce que je pouvais faire d’autre à part formater.
J’ai juste collé mon dossier hm2 ailleur et là ça a marché.

meme 1 copie dans prog files ça allé mais le dossier hm2 d’origine dans prog file, n’allait jamais. J’ai pu faire l’update via 1 qui se lancer et mainteanant tout refonctionne bien. Le hm2 dans c:/program file ce lance sans planter.

9

Please email hm2support@holdemmanager.com, with a link to this thread, and your forum name, so we can schedule a Teamviewer session. Download the Teamviewer Quick Support Module - http://www.holdemmanager.com/teamviewer. Please let us know what time zone you are in and what time/days are convenient for you.

Please read this important information before our teamviewer session. We cannot do the teamviewer session until all those issues are addressed below:
1 - Make sure you have updated your windows using the « Windows Update » feature Microsoft Windows Update

    • Make sure windows is fully updated until ‹ No New Important Updates are Found › (this may require multiple restarts and multiple ‹ check for updates ›), including Internet Explorer 9 (even if you use a different web browser) and change your Windows Control Panel > Regional Settings Format to English (USA).
      2 - Make sure Holdem Manager is updated to the latest version Downloads and Manuals - Hold'Em Manager, Omaha Manager & HM Apps
      3 - Please make sure you have access to a good connection, we cannot provide support on really slow connections
      4 - Please allow us full access otherwise it slows down the speed at which we can fix the issue